AI Customer Service for Your Helpdesk, Store and Billing
AI customer service that works inside the systems your customers bought through
Most support questions are the same few: where is my order, can I return this, change my plan, fix my billing. Each one means a person opening three systems to answer it. We build an AI customer service agent that works inside your helpdesk and connects to your store, billing and CRM, so it can look up the order or the account and answer with the real details. It resolves what your rules allow, asks for approval before a refund or anything else it cannot undo, and hands the ticket to a person with the history attached when it needs one.
- 01
Routine tickets answered with the real order or account details, not a canned reply
- 02
Your team freed for the conversations that need judgement
- 03
Refunds, returns and account changes done the same way every time, with your approval where it matters
- 04
Every ticket tagged and recorded, so you can see what customers ask about most
What it covers
Works in your helpdesk
Answers tickets where your team already works, in email, chat, WhatsApp and social messages, and tags and routes each one the way your team would.
Order and account lookups
Connected to your store and your systems, it finds the order, the tracking, the plan or the booking and answers with the actual details.
Billing and subscriptions
Answers billing questions, sends invoices again, and changes or pauses subscriptions inside the rules you set.
Returns and refunds with approval
Starts returns and prepares refunds, then asks a person to approve before any money moves or anything it cannot undo happens.
Answers from your own help material
Trained on your help articles, policies and past answers, so it says what your team would say and does not invent policy.
Escalation on your rules
An upset customer, a complaint or anything outside its rules escalates to a person at once, with the full conversation and the account details attached.
What lands in your hands
Everything is built on your accounts and handed over with documentation. You own it from the first day.
- 1An AI customer service agent live in your helpdesk and on the channels you choose
- 2Your store, billing and CRM connected, with the actions it may take written down
- 3Trained on your help material, policies and tone
- 4Approval rules for refunds, credits and every action it cannot undo
- 5A record of every ticket, action and handoff, and a monthly report of what customers asked
Asked before we start
No. The receptionist answers people who want to buy or book: calls, questions and appointments. Customer service looks after people who already bought, inside your helpdesk, store and billing. If most of your enquiries are new customers, start with the receptionist. If most are existing customers with orders or accounts, start here.
More in AI built in
All 21 services →What would you hand over first?
Book a free 30-minute call about the work. You get an honest read on what we would build and a written quote.